Collision Damage Estimator
Waterdown Collision is a family-run Collision Repair Facility that has been serving the GHA for 50 years. Conveniently located at Highway 5 & Highway 6 in Flamborough, our center is about to expand to a new facility, designed to utilize advanced equipment and modern technology for a 30,000sq ft state of the art facility.
Summary
Our growing team is seeking an enthusiastic Collision Damage Estimator to join us at Waterdown Collision. The Collision Damage Estimator will work to ensure that our valued clients receive our legendary “Best in class” customer service experience. The Collision Damage Estimator is responsible for maintaining a proper balance between the profitability of the company, supporting the collision shop and the achievement of total customer satisfaction.
Core Competencies
Exemplary Customer Service
Accountability and Dependability
Time Management
Problem Solving
Decision Making and Judgement
Ethics and Integrity
Repair Planning and Organizing
Communication & Negotiation
Teamwork
Job Duties
Handle appraisals, repair orders and supplements from start to finish
Produce complete, thorough, and accurate collision damage appraisals according to the appropriate insurance company (or other referral source) guidelines using the proper electronic estimating software, which meet or exceed company gross profit goals
Upload initial, supplement, and final bills as necessary to the insurance company
Ensure ongoing communication with insurance partners, production staff and customer service specialists.
Negotiate with insurance company representatives in a polite and courteous manner at all times when discussing subjective repair times necessary to meet the company’s gross profit goals
Maintain a specific gross profit percentage on all ROs on all jobs (as communicated by the general manager)
Participate in daily release meetings in order to provide key information to managerial staff
Participate in weekly company meetings and be willing to attend training programs to enhance performance both, personally and professionally
Maintain a safe and clean environment in which to work that reflects the excellent working conditions of the company
Work to resolve any client concerns or dissatisfaction.
Cultivate a positive working relationship with team members and management.
Communicate and document repair status to clients and insurance partners.
Maintain complete knowledge and comply with company and departmental policies, procedures and standards.
Requirements
At least 5 years of direct experience in a similar role or senior estimating experience.
A complete understanding of the day to day collision repair duties including estimating, production scheduling and meeting deadlines
Familiarity with insurance repair procedures and guidelines
Solid understanding of Mitchell Cloud Estimating and Qapter software
Possess a valid drivers' license.
Ability to prioritize, organize and plan work under your own initiative in a busy environment.
Highly organized, analytical, and motivated; ability to handle multiple concurrent assignments
Strongly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Computer Skills - Mitchell Repair Centre, Estimating Software, Collision Link, Partsbridge, Parts Kick
BodyShop Connect experience is an asset
Why Join Us?
Growth potential within a supportive work environment
Access to clean and modern facilities
Ongoing I-Car training
Competitive pay above industry average and tailored to your experience
Full benefits package including RRSP contributions
If you are a motivated individual with a passion for automotive repair and customer service, we invite you to apply for the Body Shop Estimator position at Waterdown Collision. Join our team and be part of a successful business that values its employees' satisfaction and growth.
Waterdown Collision is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for interviews will be contacted.
Job Types: Full-time, Permanent
Pay: From $80,000.00 per year
Additional pay:
Bonus pay
Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking
Profit sharing
RRSP match
Store discount
Vision care
Flexible language requirement:
French not required
Schedule:
Monday to Friday
Weekends as needed
Experience:
Customer service: 5 years (preferred)
Collision Estimator: 5 years (required)
Work Location: In person
